Poornima Devi, Madurai

My name is Poornima. I am a banker. I have had back pain and neck pain. I have had neck pain since 2018. And back pain has been there since recently, around 2020. I have been taking allopathic treatment since 2018. But because I was given steroid injections and things like that, I only gained weight, but my health issues wouldn't have been completely reduced. I didn't do it. So, when I got an idea to take a better alternative medicine, I searched on Google. So, to see which Ayurvedic hospital is good. At that time, Ayemen was at the top. Okay, I asked the staff working with us nearby about whether it's okay to go or not. Their review was quite good, okay, you can go, something like that. Okay, I said let's go and I didn't get any appointment directly. It was the Covid time. So, it was the peak time for May. But I am in an excessive amount of pain. So, I cannot even stand for a short while. Nina, the book will be fully worth it. And just like that, you're drunk. A sudden jolt to the neck can dislocate the head. I came here after I felt that I could not handle the situation and needed to go directly to the hospital. If you look, they won't let you in. If you look at the reason, you see, this is because of the mask and other Covid problems. We cannot let you in without an appointment and without investigation, ma'am. You can get your first appointment. They are saying that we can meet later. I reached around 1:30 PM. So they dropped the security level. I asked them to call and inform as many people as possible. I mentioned my health issues. And they wouldn't let them in. They gave me a full sanitizer and made me wait in the mail. Arun, a junior doctor, called me and asked about my medical history in detail After hearing everything, saying okay, another call. In that, check if anyone in your neighborhood has cough or cold, if you have any problems, what is there, checkeverything totally and finish it Only after that, they let me in. From the first entrance itself, even before I came to your reception, they had taken so many precautions. And even after I moved in, I was still isolated. They made me sit separately. Even though my husband came with me, they didn't ask me to sit beside him. Separate and maintain social distance. All the staff, including those who talk on the phone, and the staff in the current customer relations Everyone is very peaceful. Even I am in banking, I know how this customer relationship is. How we should move with them. But they are a good gel, very familiar to us. When they speak to us, their approach and the way they interact with us, this here The natural environment, all of this together, this itself, our disease's impact, it feels like it has reduced by about 50%. Even then, here, at least we have treatment We get a mindset that we can take it. What they are saying, giving courage, all of this, so waiting, a junior actor, Miss Sir, we met Keerthi, them. So, after looking at all my details, they gave me some medicines to increase my hemoglobin levels, which were a bit low, for about two weeks. She was not referred to any hospital immediately after admission. But I came with the mindset that I will get admitted. But they said, try these medicines, let's see if they suit your body. So, they gave me those medicines and I took them for 15 days I took it. So, I feel good actually. I have a thyroid problem. Before coming here, when I took the thyroid test, it was 69. After I took Avian's medicines, my thyroid level dropped to 28. When I came for admission, they checked, and it dropped to 28. To that extent The medicines they gave were very powerful and useful because I have an autoimmune disorder problem. So, no matter what medicines I take, my intestines The digestion problem is not observed in the liver. Itcan be really tough. So, even if I go and tell any doctor about all this, they don't understand it that much. I didn't even ask you to climb it. That kind of thing, this is all there is, there is no problem, it's mild, it's mild, they said. Next time, the second time I come, please refer a chief doctor here. Last time I saw Keerthi doctor. So, when I asked for a referral to a cheap doctor, when the next review came, I had already booked an appointment in advance for the review Even in that, they asked many questions, like whether you have Covid, whether you have been vaccinated, etc. Only after asking all that did I come inside. Then it was Sridevi ma'am who saw it. Then they fully calculated everything, they fully assumed. What I'm saying is, they understood what kind of problem I have and the medicines They gave it and said okay, we will proceed and go for admission. They told them to take those medicines and get admitted that very day. I came after a week. The covid test is a must. We have to get a covid test done for our person as well. Nobody should come out and see. Avoid taking outside food. There are certain conditions that must be met. Apart from that, when they take admission, what are your responsibilities? What are your rights? Mrs. Shruthi explained in detail to us what the rights and responsibilities of the patient are. It will be like this. We'll see about the next one, we'll go to the nurses station. The nurses at the station are very very kind and friendly. No matter how much help we ask for, no matter what time we ask for it, they will do it for us without frowning. In that, Jothi, Miss Jothi, Madhu, then Senior Nurse Solaiammal, then Priya, then Raji, all of them are very friendly. Then Annal and Pathrakali, these two people gave me medicines for daily, regularly, before food, after food, for everything. They were so caring. Next, if I have to talkabout the therapist, Zumba, I don't know anything about this treatment. I don't even know how they treat it because I was only on medicines. But I don't know anything about this oil. But how will the therapist be like a mother to you You don't feel like a mother to me, don't feel anything like that, and after saying that, they made me mentally prepared and then they gave me treatment. It's Zumba and Sara. Amy, Seesha, and the four others have treated me. All of them were really good at their jobs. There is no such thing as a facial angle.Because, in the treatments we take, they give IV drips, they call it IV drips. Then, for me, I have a sinus problem. So, when we take that, when we take a treatment called Nasiham, we vomit all our phlegm. So, even without smiling, they take it in their hands and look at it. Like, even when we give it to our children, even in the toilet, it is there as a companion. Where do we come? We are stream After doing that, they looked at whether we would faint or become weak, and gave us a good treatment. And then, next, this environment, all of this For gardening, we should appreciate the gardener. But the garden is well maintained. It's good because they maintain this kind of environment Patients will get a good one, and this atmosphere can be created well for them. So, I should thank the governor for them doing that. And then regularly, daily morning and evening, what treatment did the junior medical officer give on the first day before going for treatment? How did they treat on the first day It was there. After that, has your pain reduced? What should I do today? They would have fully explained that. After that, the chief doctor will check us and if they need any changes, they will make those changes and give it to us. When I look at it, medical officer Sonu, then Keerthi ma'am, then Geethu, then doctor Priyanka, all of them regularlyasked me what I was doing, how I was doing, and asked After that, they will change the treatment. So, their speech, a kind of gentle speech, this kind of carrying has grown me well to some extent, to get relief from my pain. Day by day I was admitted here for ten days. In 10 days, gradually, what they are asking, I started expecting it in a few days. I felt like a family, and those girls, they haven't brought any more medicine yet because they haven't come yet. They will come at this time, they will come, that's how it became. Plus, I became very gel with the therapist here. They took good care of me with good treatment. And then, another important thing, that clarity, in that Daily, Nagaraj, a boy, cleans the room for us daily. He cleans it neatly and patiently. He also changes the bedsheets In everything, in the work, Nagaraj Thambi did a good job. I should thank him too. Then, to maintain this, Rajinikanth, a madam, because If everyone is doing something, then to ask whether they are doing that work or not, they have a supervisor. So, Solaimal ma'am is asking the nurse station whether it is correct or not. Similarly, to check if they are all doing the cleaning section correctly or not, Raji ma'am came and asked everyone and correctly for you They are asking if the cleaning is done. And then food. Food is a passion for patients, BP patients, sugar patients, everyone is there. In the hospital, they provide food that suits everyone correctly. In that also, we have to thank the people who bring and give food from the canteen, like Thenarasu, Pradeep, Then, Pothu Selvi, all of them, it's a pity, regularly giving to all the staff and patients is not enough. Even the bystander who is with us, whatever order they give, we bring it and give it to them without frowning. Even if we ask them why we are late, they don't frown and take care of us They looked after it. And then,who else should I mention? The Quality Department. I have never seen such a quality department in any other hospital. I know this because I've gone to quite a few of them myself. When will they ask for feedback from the hospital? When I get discharged, only then will they know how our service was. So, even if we tell them all our shortcomings, we don't know whether they will rectify them or not. But here, daily, first tip from the day one to till tenth, daily, daily, Madam, is there any problem today? Is there any problem today? What is the problem In the polity management, today everything is good, they are doing it, it's really a really hats off, they have done a very good thing in this Simply, if we have to talk about Avian, caring for things like affection and nurturing is good for the patient. Another important thing is the staff's Hard work, that hard work is what brings a patient to a state of happiness. In this, if I have to say a very big salute, if I have to say a red salute, I will say it to the staffs who are here. The doctors who can organize that, my red salute to all of you. Thank you.