Privacy Policy

1. Introduction

AVN Arogya Healthcare (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.avnarogya.in), use our services, or interact with us through any channel.

2. Information We Collect

Personal Information

When you book an appointment, fill out a contact form, or register as a patient, we may collect: full name, email address, phone number, date of birth, gender, address, and government-issued identification numbers (for admission and insurance purposes).

Medical Information

As a healthcare provider, we collect medical history, diagnostic reports (MRI, X-ray, blood tests), current medications, treatment records, physician notes, and treatment outcomes. This information is essential for providing appropriate medical care.

Technical Information

When you visit our website, we automatically collect: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages. This data is collected through cookies and analytics tools.

3. How We Use Your Information

• ✓Providing medical care and treatment services
• ✓Scheduling appointments and managing your patient account
• ✓Processing insurance claims and cashless treatment authorizations
• ✓Communicating treatment plans, follow-up instructions, and health information
• ✓Sending appointment reminders and medication refill notifications
• ✓Improving our website, services, and patient experience
• ✓Conducting internal clinical research and outcome analysis (anonymized)
• ✓Complying with legal and regulatory requirements

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• •With your insurance company or TPA for cashless treatment processing (with your consent)
• •With referring physicians who need treatment updates (with your consent)
• •With diagnostic partners (labs, imaging centers) for test processing
• •With our herbal medicine delivery partners for medicine shipment
• •When required by law, court order, or regulatory authority
• •In anonymized, aggregated form for clinical research and publication

5. Data Security

We implement appropriate technical and organizational measures to protect your personal and medical information. This includes encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, staff training on data privacy, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to: access your personal and medical records; request correction of inaccurate information; request deletion of non-medical personal data; withdraw consent for marketing communications; and lodge a complaint with the relevant data protection authority. For medical records, retention periods are governed by applicable healthcare regulations.

7. Cookies

Our website uses cookies to enhance your browsing experience, analyze website traffic, and understand visitor behavior. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

8. Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from children without parental consent. Medical information for minor patients is collected with the consent of their parent or guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: